Cancellation & Refund Policy
Last Updated: January 2025
At Aviator.NYC, we understand that schedules can change. Our cancellation policies are designed to be fair to both our clients and our instructors, ensuring availability for all students while respecting your time.
Cancellation policies vary by service type. Please review the policy that applies to your booking below.
Important: All refunds are processed within 5-7 business days and will appear on the original payment method.
Standard Simulator Lessons
More than 24 hours before
Full refund or reschedule available. Contact us at hello@aviator.nyc or text 347-450-7519.
Within 24 hours
No refund available. Receive 50% discount on your next booking.
No-show
No refund. Full session charge applies.
Solo Simulator Sessions
More than 6 hours before
Choose between full refund or rebooking.
3-6 hours before
Rebooking only (no refund available).
Within 3 hours
No refund or rebooking available. Full session charge applies.
Remote Coaching (Zoom)
More than 6 hours before
50% session charge applied.
Less than 6 hours or no-show
Full session charge applies.
Phone Consultations & Certificate Services
Within 24 hours
Pay 50% towards your next booking.
No response within 15 minutes
If we call, text, or email and you don't respond within 15 minutes of scheduled time, no refund or credit available.
Monthly Members (VIP Membership)
Within 3 hours
1 cancellation or no-show per week → restricted to booking only within 3-hour window.
Within 6 hours
2 cancellations or no-shows per week → restricted to booking only within 3-hour window.
Within 12 hours
3 cancellations or no-shows every 14 days → membership disabled without refunds.
Questions About Our Cancellation Policy?
Our team is here to help. Contact us with any questions or special circumstances.
Company Information
Aviator.NYC is a service of JD Aero Services, LLC.