Privacy Policy

We collect information that you provide directly to us when you:

• Book a flight simulator session or training service

• Create an account or user profile

• Sign up for our newsletter or promotional emails

• Contact us with questions or feedback

• Participate in surveys or events

• Submit a consultation request through our website

The types of personal information we may collect include:

• Name, email address, phone number

• Billing and payment information

• Flight training history and aviation experience level

• FAA certificate information (if applicable)

• Communication preferences

For consultation requests, we also collect:

• Your selected training segment/category

• Your questions and messages

• How you found our website (referral source, campaign data)

• AI-generated qualification scores and routing decisions

We collect and use personal information solely with the objective of fulfilling the purposes specified by us, including:

• Processing and managing your flight simulator bookings

• Communicating with you about your sessions and training progress

• Sending booking confirmations, reminders, and updates

• Processing payments and managing refunds

• Improving our services and customer experience

• Sending promotional emails and newsletters (with your consent)

• Complying with legal obligations and regulations

For consultation requests specifically:

• Qualifying and routing your inquiry to the appropriate resources

• Using AI to analyze your question and suggest relevant content

• Improving our website content based on common questions

• Following up on your consultation request

We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

We will only retain personal information as long as necessary for the fulfillment of the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Specific retention periods:

• Consultation request data: 2 years from submission

• Booking and transaction records: 7 years (tax/accounting requirements)

• Training records and flight logs: Indefinitely (aviation safety/regulatory compliance)

• Marketing preferences: Until you opt out or request deletion

Anonymized, aggregated data (such as common question patterns) may be retained indefinitely to improve our services.

To request deletion of your consultation data, email hello@aviator.nyc with "Data Deletion Request" in the subject line.

We protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

Security measures include:

• Secure SSL/TLS encryption for all website communications

• PCI-compliant payment processing through trusted third-party providers

• Regular security audits and updates

• Access controls limiting employee access to personal information

• Secure data backup and recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

We use Google Analytics advertising features that collect data about your traffic via Google advertising cookies and anonymous identifiers as well as data collected through standard Google Analytics implementation.

Google Analytics features we may use include:

• Google Analytics Display Advertising

• Remarketing with Google Analytics

• Google Display Network Impression Reporting

• Google Analytics Demographics and Interest Reporting

You can opt out of Google Analytics Advertising Features through:

• Google Ads Settings (https://www.google.com/settings/ads)

• Ad Settings for mobile apps

• The NAI's consumer opt-out (https://optout.networkadvertising.org/)

• Your browser's cookie settings

We will not facilitate the merger of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature.

We use trusted third-party services to help us operate our business:

• Payment Processing: Stripe, Square (PCI-compliant payment processors)

• Email Services: Resend API (for booking confirmations and communications)

• Scheduling: Acuity Scheduling (for appointment management)

• Analytics: Google Analytics (for website traffic analysis)

• Hosting: Vercel (for website hosting and serverless functions)

• Database: Supabase (for consultation request storage)

• AI Processing: OpenAI (for consultation request analysis and routing)

For consultation requests, your message is processed by OpenAI to help us understand your question and route you to the most helpful resources. OpenAI processes this data according to their privacy policy and does not use it to train their models.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

We send several types of emails to our clients:

Transactional Emails (cannot opt out):

• Booking confirmations

• Appointment reminders

• Cancellation notifications

• Payment receipts

• Important account or service updates

Marketing Emails (can opt out):

• Newsletter and training tips

• Special offers and promotions

• New service announcements

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at hello@aviator.nyc.

Our services are available to minors aged 14 and older for youth aviation programs. For students under 18, we require parental consent before collecting any personal information.

Parents or guardians can request to review, modify, or delete their child's personal information by contacting us at hello@aviator.nyc.

We do not knowingly collect personal information from children under 14 without parental consent.

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information (subject to legal retention requirements)

• Opt out of marketing communications

• Object to processing of your personal information for certain purposes

• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at hello@aviator.nyc. We will respond to your request within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

We will notify you of any material changes by:

• Posting the updated policy on our website

• Updating the "Last Updated" date at the top of this page

• Sending an email notification to registered users (for significant changes)

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

Aviator.NYC is a service of JD Aero Services, LLC.

JD Aero Services, LLC

131 Varick St, Office 928

New York, NY 10013

For more information about our parent company, visit www.jdaero.com.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@aviator.nyc

• Phone/Text: 347-450-7519

• Mail: Aviator.NYC, 131 Varick St, Office 928, New York, NY 10013

We are committed to resolving privacy concerns in accordance with this policy and applicable privacy laws.